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In this powerful episode of Believe in People: Addiction, Recovery & Stigma, Matt is joined by Paula McGowan OBE, national campaigner and co-creator of The Oliver McGowan Mandatory Training. Paula shares the story of her son Oliver, an autistic young man with a learning disability whose life was tragically lost following repeated failures by professionals to listen, make reasonable adjustments, and recognise distress. Oliver’s death became a catalyst for national change, leading to mandatory autism and learning disability training across health and social care in England. This conversation explores why believing people and their families is fundamental to safety, dignity, and ethical treatment, particularly within drug and alcohol services where individuals are often judged, doubted, or written off. Together, Matt and Paula examine how stigma, diagnostic overshadowing, and rigid systems place neurodivergent people at heightened risk, especially when addiction, trauma, or crisis is involved. Paula speaks candidly about fear, power, professional bias, and the emotional labour placed on families when their concerns are dismissed. She explains why empathy alone is not enough, and why education, curiosity, and accountability must sit at the heart of care. This episode is essential listening for: Health and social care professionals Drug and alcohol practitioners Commissioners and service leaders People with lived experience and their families Anyone interested in ethical, trauma-informed, and neurodiversity-affirming care We begin today’s conversation with a question that sits at the heart of safe, dignified treatment: In drug and alcohol services, people are often doubted, judged, or written off very quickly. Why is believing people so fundamental to safety and dignity in addiction treatment? 🔗 Learn more about The Oliver McGowan Mandatory Training (Tier 1 & Tier 2): https://www.gov.uk/government/publica... If this conversation matters to you, please like, subscribe, and share. These stories save lives.