Workforce Optimization for ITSM | Overview скачать в хорошем качестве

Workforce Optimization for ITSM | Overview

Provides an overview of Workforce Optimization for ITSM. This video covers: 00:00 Intro 00:05 What is Workforce Optimization for ITSM? 01:06 Manager landing page 01:11 Omni-channel routing 01:41 Scheduling 02:53 Demand Forecast 03:18 Work Scheduler 03:36 Teams 04:33 Coaching with Learning #servicenow #servicenowdemo #workforceoptimization #ITSM Role required: Manager (sn_wfo_cfg_itsm.manager) This video was recorded in the Utah release. For more information on Workforce Optimization for ITSM, see: ServiceNow product documentation: Workforce Optimization for ITSM reference: https://www.servicenow.com/docs/bundl... management/page/product/configurable-workforce-optimization-itsm/concept/configurable-workforce- optimization-itsm-reference.html Workforce Optimization for ITSM release notes: https://www.servicenow.com/docs/bundl... notes/page/release-notes/it-service-management/workforce-optimization-itsm-rn.html ServiceNow Training and Certification: http://www.servicenow.com/services/tr... ServiceNow Community: https://community.servicenow.com/comm... ServiceNow TechBytes Podcast: https://www.servicenow.com/community/... For general information about ServiceNow, visit: http://www.servicenow.com