Boardroom Insights - Dr. Alan O'Neill chats with Barry Shevlin from Global Home Improvements скачать в хорошем качестве

Boardroom Insights - Dr. Alan O'Neill chats with Barry Shevlin from Global Home Improvements

In this episode of Boardroom Insights, Alan O’Neill speaks with Barry Shevlin, Owner & Managing Director of Global Home Improvements, a Dublin-based family business celebrating 45 years serving Irish homeowners. Barry shares how Global built a premium reputation by staying fiercely focused on customer experience, manufacturing to specification, and backing their work with a standout and amazing 20-year, no-quibble guarantee. The conversation explores triple glazing, energy efficiency, the reality behind “premium” quality, and how a customer-centric culture is reinforced through simple systems and everyday language. Barry also previews Global’s next chapter: a new solar offering designed for the rising demand in home energy solutions, while keeping control of workmanship and customer experience. Topics include: customer-centric culture, premium positioning, consultative selling, leadership, manufacturing vs outsourcing, guarantees, sustainability and energy efficiency, referrals, marketing channels, and scaling into new categories.