How Leaders Can Overcome Blind Spots To Transform CX скачать в хорошем качестве

How Leaders Can Overcome Blind Spots To Transform CX

Join us for an insightful conversation with Ian Golding, a global customer experience specialist with over two decades of experience working across 64 countries. In this episode of Insights on Top, Ian shares hard-earned wisdom on how CX leaders can navigate organizational resistance, leverage data effectively, and drive real transformation. Key Takeaways: Why most organizations are measuring customer experience wrong (and how to fix it) The critical difference between being an internal vs. external CX consultant How to build authority and influence without the right job title The truth about ROI vs. Impact in customer experience initiatives Why AI is both exciting and concerning for the future of CX The importance of focusing on micro-issues for quick wins Ready to eliminate your CX blind spots? Discover how Insight7 helps organizations automatically analyze customer conversations at scale, identify critical pain points, and uncover actionable insights from multiple data sources. Stop relying on outdated survey methods and start understanding the complete customer journey. Learn more at insight7.io