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Sounding confident on the phone is essential if you are in sales or customer service. HOW you say the few words on a call will make a HUGE impact on on how confident the customer/prospect thinks you are. Videos mentioned: *How to Improve your Communication Skills: • Communication Skills -4 Ways to Improve (Q... *How to Respond to "I'm Not Interested": • Clients Say, “I Am Not Interested.” And Yo... Click here for more interesting videos: http://bit.ly/2Odcm7O _______________________________ GREAT BOOKS TO HELP YOU IMPROVE YOUR SPEAKING SKILLS: *One of my Favorite** Little Green Book of Getting Your Way- How to Speak, Write, Present, Persuade, Influence, and Sell Your Point of View to Others: https://amzn.to/38NBfix *Another One of my Favorites** Secrets of Great Rainmakers: https://amzn.to/2tRUWGZ Speak Like a CEO: https://amzn.to/38zif7c How to Talk to Anyone-Build Stronger Communication and Create a Killer First Impression: https://amzn.to/2tWxmZJ Persuade in a Minute: https://amzn.to/2TZxQIY Muna Mustafa is a global businesswoman and educator known for leveling up sales teams and breaking industry barriers. Her motto is "never let them see you coming" and her refreshing sales techniques can be used to increase get-through ratios and maximize conversions in any industry. taught and highly independent, Muna has worked her way up from an in-demand barista to a sought after sales trainer. She has trained teams across both the USA and UAE in various markets including: -Medical -Real estate -Fitness -Marketing/advertising -B2B Networking -MLM companies -Nutraceuticals -Debt collection agencies -Telecommunications Muna's insight and tips are highly practical and can be applied immediately to see instant results. If you want to improve your financial situation, identify a new high-value skill, level up your selling, get promoted, improve your communication, increase your self-confidence or boost your earnings, then this is the channel for you. #salestechniques #beconfident #salessuccess