The Extraction Ep 20: Create Capacity for Growth with Dedicated New Patient Columns скачать в хорошем качестве

The Extraction Ep 20: Create Capacity for Growth with Dedicated New Patient Columns

New patients are not your problem. Availability is. If patients cannot get in today or tomorrow, growth stalls. Cory Schoebel, Chief New Client Officer at Chrisad, joins Kyle Bergman and TeamCare CEO Colin Ambler to unpack the simple operating rules behind the biggest practices in dentistry. Cory shares what he sees after decades in thousands of offices, including why most owners misread capacity, how front desk scheduling habits quietly block growth, and why “reviews and rankings” do not fix a broken intake system. You will hear tactical ways to create capacity without adding overhead, like assisted hygiene, exam-only Saturdays, and dedicated new patient columns that protect speed to appointment. Cory also explains how to reverse engineer goals using revenue per exam and how to use patient loss data to drive team change. Chapter Markers 00:00 Intro 03:45 Why Chrisad stays boots on the ground 07:40 New patients vs operational friction 12:45 Today or tomorrow rule for scheduling 16:20 Why signage and brand familiarity matter 22:45 The “fake hygiene” availability gap 27:05 Dedicated new patient columns and Saturday exams 30:10 Shrink hygiene time and use assisted hygiene 33:45 Pay per patient, not per hour 36:10 Revenue per exam and reverse engineering goals 40:15 Consistency and the real path to practice growth 42:55 Where to find Cory and Chrisad Resources and Links Chrisad (chrisad.com)