ITIL Problem Management: Neo Solis Investigation Guide скачать в хорошем качестве

ITIL Problem Management: Neo Solis Investigation Guide

Is your IT team trapped in a soul-crushing "firefighting" loop? 🚒 In the metropolis of Neo Solis, technical failures aren't just glitches—they are high-stakes legal crises. In this video, we deconstruct the transition from reactive response to proactive forensic investigation. We explore the "Warden’s Creed" to distinguish between Events, Incidents, and Problems, and reveal the ruthless reporting clocks of Singapore’s Regulatory Compliance (MAS, CSA, and PDPC). You’ll learn how to use Timeline Analysis to map the "domino effect" of failures and how to apply the Fishbone Diagram to uncover the skeletal truth of any system crash. Stop just treating the fever and start curing the infection with the power of Known Errors and strategic Workarounds. 🚀 Chapters: 00:00 – Welcome to Neo Solis 00:19 – The High Council Clocks: MAS & CSA 02:06 – Sovereign Penalties & Personal Liability 02:35 – The Third-Party Trap 02:57 – Warden’s Creed: Event vs. Incident vs. Problem 04:26 – Timeline Analysis: Surgical Reconstruction 05:46 – Incident vs. Full-Blown Disaster 06:17 – The Fishbone Diagram (Root Cause Analysis) 07:24 – Known Errors & Workaround Superpowers 08:00 – The New Charter for Continuous Improvement 📝 Transparency Note: This video was created by StudySimply using my personal university study notes. I use NotebookLM to synthesize complex Problem Management and Disaster Recovery frameworks into conversational overviews, transforming abstract theory into clear, visual stories for students and professionals. #ITIL4 #ProblemManagement #StudySimply #IncidentResponse #RootCauseAnalysis #ITSM #TechEducation #NotebookLM