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Quality Client Outcomes

We all want our clients to walk about feeling like they have had a good experience, whether with out product or service. In this episode Sarah and Trudi discuss exactly what is a “quality client outcome”, and how it can look different for different types of businesses. They consider the reasons for wanting quality outcome and the difference between referrals and repeat business. This episode links in with episode 2 on the customer journey and is a fantastic continuation of the discussion on understanding our clients/customers' needs and wants, they need for clear communication and the benefit to business of having a strong client focus. DISCLAIMER- The information and material in this podcast, and supplementary and associated information available, is for general information only. It should not be taken as constituting professional advice from the podcast owners, and we recommend you seek independent suitable advice that is specific to your unique circumstances #business #businessgrowth #businessstrategy #australianfinancepodcast #podcast #businesspodcast #startuplife #entrepreneurmindset #qualityclientoutcomes #businessclients #businesspodcast #podcast