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When a Ricoh MPC 4054 printer shows as "offline" but is actually online, there are several steps you can take to troubleshoot and fix the issue: 1. Check Printer Status Ensure the printer is powered on and properly connected to the network. Check for any error messages or issues displayed on the printer's control panel, such as paper jams or low toner levels. 2. Restart Printer and Computer Restart the printer: Turn it off, wait for 10-30 seconds, and turn it back on. Restart your computer: Sometimes a simple reboot can resolve connection issues. 3. Check Printer Connection Network Connection: Ensure the printer is connected to the same network as your computer. Check the Ethernet cable (if applicable) or verify Wi-Fi is properly connected. Check the IP Address: On the printer's control panel, check the IP address settings. Make sure the IP address has not changed due to network issues. You can find the IP address by navigating to Menu → System Settings → Interface Settings → IP Address. Ping the printer from your computer to confirm the connection: Open a command prompt and type: ping printer IP address 4. Set Printer to "Online" On your computer, go to Control Panel → Devices and Printers. Right-click the Ricoh printer icon and select See what’s printing. In the new window, click Printer from the menu and ensure Use Printer Offline is not checked. If checked, uncheck it to bring the printer back online. 5. Update or Reinstall Printer Driver Outdated or corrupt drivers may cause connectivity problems. Visit the Ricoh website and download the latest drivers for the MPC 4054. After downloading, install the drivers and restart your computer. 6. Change Printer Port Settings Go to Control Panel → Devices and Printers. Right-click on the Ricoh printer and choose Printer Properties. Click on the Ports tab and ensure that the correct port (matching the printer's IP address) is selected. If using a WSD port, try changing it to a Standard TCP/IP port by clicking Add Port, selecting Standard TCP/IP Port, and following the setup steps. 7. Disable SNMP Status Monitoring In some cases, the printer may show as offline due to SNMP settings. To disable SNMP: Go to Printer Properties → Ports tab → Select the printer’s port and click Configure Port. Uncheck SNMP Status Enabled, then click OK and restart the printer. 8. Check Firewall and Antivirus Settings Sometimes, firewall or antivirus programs block printer communication. Temporarily disable the firewall or antivirus software to see if that resolves the issue. If it does, add the printer's IP address or network range to the trusted list of your firewall or antivirus software. 9. Reset Network Settings on the Printer If none of the above works, resetting the printer’s network settings can sometimes fix connectivity problems. Navigate to Menu → System Settings → Reset Network Settings. If the issue persists after these steps, further investigation may be needed to check network configurations or hardware issues related to the printer.