How to Make a Lasting Impression by Giving a Little Extra with Stan Phelps скачать в хорошем качестве

How to Make a Lasting Impression by Giving a Little Extra with Stan Phelps

Are you missing opportunities to deepen customer relationships and boost referrals? In this conversation, Kenny Harper interviews Stan Phelps, a certified speaker, author, and expert in creating impactful customer and employee experiences. Phelps shares insights from his 'Goldfish' series of books, which explore how businesses can go the extra mile to enhance relationships with both customers and employees. He discusses the importance of doing more than just transactional interactions by adding little extras, making experiences memorable, and focusing on the top 20% of customers who contribute significantly to profitability. Stan also provides practical tips on how businesses can leverage word-of-mouth marketing and improve retention and satisfaction through thoughtful gestures and consistent experiences. Kenny and Stan cover various facets of customer service, employee satisfaction, and the importance of focusing on existing customers over acquiring new ones. 00:00 Introduction and Guest Welcome 00:47 Meet Stan Phelps: Author and Speaker 01:54 The Goldfish Series: A Unique Concept 03:39 Customer and Employee Experience Insights 07:00 The Importance of Word of Mouth Marketing 12:38 Stan's Speaking Engagements and Workshops 15:32 Challenges and Lessons in Business Growth 20:50 Final Thoughts and Takeaways Don't forget to like, subscribe, and hit the notification bell so you won't miss any upcoming videos in this series! 👉 1. SUBSCRIBE TO THE CHANNEL / growth-amplifiers 2. SHARE THIS VIDEO with friends and colleagues who might benefit from it. 3. FOLLOW GROWTH AMPLIFIERS: 👉Facebook / growthamplifiers 👉LinkedIn / growthamplifiers 4. Attend one of our upcoming events: https://growthamplifiers.com/events/ 5. LEAVE A COMMENT: Tell us in the comments if you liked this video and what other kinds of videos you would like to see. Have a burning question? Ask and we will answer it in an upcoming video. 🔆About Growth Amplifiers 🔆 We help B2B business owners and advisors create sustainable growth while avoiding extra work through proven strategies and systems to amplify their business. 🔴 Take the FREE assessment 🔴 Gain an outside perspective and discover untapped opportunities in your business by taking our quick assessment. 👉https://growthamplifiers.com/assessment