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In this conversation, Richard Young sat down with Chris Butterworth, co-author of Leading Excellence, a number one bestseller in Australia, to explore practical leadership strategies that help leaders inspire, coach, and drive operational excellence. Key Topics Covered: -Connecting personal and organizational purpose to inspire engagement and success. -The Five Hats Model – Inspire, Teach, Coach, Direct, and Support. -Why teaching and mentoring are essential for transferring knowledge and reinforcing company principles. -Coaching techniques that enhance thinking and problem-solving skills. -When to use the Direct Hat to address behaviors that don’t meet expectations. -How the Support Hat fosters recognition and psychological well-being. This discussion is packed with insights on leadership development, workplace culture, and how leaders can create an environment where individuals and organizations thrive. If you’re a leader—or aspiring to be one—this conversation will help you shift your focus, structure better conversations, and foster a culture of continuous improvement.