IT4IT & CSDM: Through the Looking Glass скачать в хорошем качестве

IT4IT & CSDM: Through the Looking Glass

The IT4IT™ and CSDM models are two views into the same house. One is a Digital Product Portfolio Management and DevOps toolchain template. The other defines IT Service Management starting from the perspective of how teams engage with customers. Understanding either one adds value to your understanding of the other. __________ Ready for IT4IT certification training? Sign up now at https://ccceurope.com/it4it-3-foundat... __________ In this video, Dan Warfield (Managing Digital) and Mark Bodman (ServiceNow) talk about how the models are the same, how they're different, and how both help us understand value delivery in technology. Mark and Dan work together in The Open Group's IT4IT forum, creating new content together with experts from around the world. We would love to get your feedback in the comments! 00:00 - Intro 01:08 - Exploring CSDM 01:41 - CSDM Personas 04:56 - Focus on teams in CSDM 08:14 - CSDM Offerings vs. IT4IT Offers 08:46 - Catalogs in IT4IT 12:47 - Is a server a digital product? 15:14 - Finding the right business service offer 19:22 - What makes CSDM hard to understand? 20:11 - Mapping IT4IT Portfolios in CSDM 22:02 - What are all these CSDM portfolios? 23:06 - What is CDM? 25:00 - CSDM for ISVs and developers 27:36 - Architecting products for CSDM 30:44 - Making sense of IT4IT, for ITSM experts 34:07 - Mapping CIs to business impact 35:51 - Mapping CIs is WIP 38:11 - No free lunch. No one-and-done. 39:20 - Life after War Rooms 42:53 - Thanks!