Most Teams Don’t Know This 15-Minute CS Hack - Do You?! скачать в хорошем качестве

Most Teams Don’t Know This 15-Minute CS Hack - Do You?!

What if 15 minutes could double your expansion revenue? In this episode of CSM Practice, we sit down with Alexandra Sagaydak, Chief Customer Officer at PeopleForce, to uncover how a simple shift in workflow led to measurable, repeatable results. With a growing book of 1,300+ customers and rising CSM bandwidth pressure, Alexandra implemented a lean “15-minute call” method—delegating specific conversations to support while freeing CSMs to focus on expansion. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 The exact triggers for a 15-min call How this increased expansion capacity across the team Tips for rolling out support-CSM collaboration without friction 👍 Like, share, and subscribe for expert insights! 👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are three powerful ways I can help you fast-track success while avoiding common pitfalls: 1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩 Tracking the right KPIs is the key to driving your CSM team to higher performance. Get my Customer Success KPI Cheatsheet and learn how to focus on the metrics that actually move the needle—so you can scale smarter and accelerate revenue growth. Click here to download the workbook: 🔗 https://unlock.thecustomermethod.com/... 2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨 Every week, I share strategic insights and practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies and driving serious impact. Click here to join: 🔗 https://unlock.thecustomermethod.com/... 3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚? Building and running a customer success practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives confidently build a proactive, high-performing CS team—without the guesswork and costly missteps of figuring it out alone. Click here to learn more: 🔗 https://unlock.thecustomermethod.com/... 𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓 Alexandra Sagaydak is the Chief Customer Officer at PeopleForce, where she scaled the CS team from 3 to 25 while leading a seamless shift to a remote-first model. With over 9 years of experience, she’s known for building high-performing, globally aligned CS strategies that consistently outperform industry benchmarks. 🔗 You may connect with Alexandra via LinkedIn:   / alexsagaydak   𝐓𝐈𝐌𝐄 𝐒𝐓𝐀𝐌𝐏𝐒 00:00 Intro 01:43 Company Overview 03:30 The Challenges 07:38 CSM Bandwidth Struggles 13:14 15-Minute Call Method 17:04 Business Impact 18:33 Support Team Feedback 22:05 Advice for CS Leaders #CustomerSuccess #CSLeadership #SaaSStrategy #SupportEnablement