Episode 2 - ITIL® 4 Incident Management in Practice: part 1 скачать в хорошем качестве

Episode 2 - ITIL® 4 Incident Management in Practice: part 1

Thinking about mastering Incident Management in ITIL® 4? In this podcast episode, Alex and Romaric from Value Insights dive into one of the most essential ITIL® 4 practices: Incident Management. You’ll get a practical, real-world perspective on how Incident Management works — from design to resolution — with insights from certified experts. Whether you’re implementing the practice, improving it, or preparing for your ITIL® 4 Foundation exam, this episode brings clarity on key principles, tools, KPIs, and lessons from real incidents. Learn how to: • Define Incident Management in business terms • Design and implement an effective process • Use tools, automation, and metrics without losing the human touch • Build a strong Incident Management culture across teams • Spot systemic problems vs. one-off events • Align Incident Management with Agile and DevOps • See where the future is headed with AI and predictive analytics ⸻ Timestamps ⸻ Want to go further? Check out more free and premium resources on our YouTube channel and website! 🎯 Start Practicing Today Ace your exam with free and paid mock exam practice questions: https://www.valueinsights.ch/agile-pr... 🎓 Master ITIL® 4 with Our Full Course Get access to our complete, officially accredited eLearning package: • 12+ hours of content • Engaging videos • 7 mock exam simulations • Official ITIL® 4 exam and certificate Enroll now: https://valueinsights.ch/itil-4-found... More details and pricing: https://valueinsights.ch/itil-4-found... 🛠️ Free Tools & Guides to Support You • ITIL® 4 Foundation Exam Quiz: https://valueinsights.ch/-itil-4-foun... • Complete Study Guide: https://valueinsights.ch/-how-to-pass... • Digital Badge Claiming Guide: https://valueinsights.ch/-how-to-get-... ⸻ Need Flexible Learning? We offer on-demand training worldwide and onsite in Switzerland. Explore all training options: https://valueinsights.ch/trainings/ ⸻ Let’s Connect! Questions or feedback? Contact us at: 📧 info@valueinsights.ch Connect with Alex Schmidt on LinkedIn: 🔗   / iamalexschmidt   ⸻ Spread the Word If you found this helpful, please like, share, or tell a friend or colleague interested in ITIL® 4 and service management best practices. ⸻ Interested in Project Management? Start learning PRINCE2® with our affordable eLearning for Foundation and Practitioner levels: • PRINCE2® 7 Foundation: https://www.valueinsights.ch/shop/pri... • PRINCE2® 7 Practitioner: https://www.valueinsights.ch/shop/pri... ⸻ Thanks for your support, and see you in the next episode! – Your Value Insights Team 🔗 https://valueinsights.ch ⸻ Let me know if you want a shorter version for Spotify/Apple Podcasts or a YouTube description box version!