Jira Service Management Fundamentals | February 2026 скачать в хорошем качестве

Jira Service Management Fundamentals | February 2026

🖥️ Jira Service Management Fundamentals: A Beginner’s Introduction to ITSM In this free, beginner-friendly webinar, Valiantys' Atlassian Certified Experts provide a hands-on overview of Jira Service Management (JSM), Atlassian’s high-velocity ITSM solution. This session is ideal for new users looking to understand how JSM supports customer service delivery, agent workflows, and team collaboration. You'll learn how to navigate the Help Center, submit and manage requests, and configure projects—all while understanding the foundational structure of JSM and how it fits into your service operations. What you'll learn: ☑️ Introduction to Jira Service Management ☑️ How to submit and manage tickets from a customer and agent perspective ☑️ Key concepts around queues, SLAs, and request types ☑️ Project administration basics and configuration tips ☑️ Best practices for scaling your JSM setup Stay connected! 📧 alexis.heritage@valiantys.com 🌐 https://valiantys.com/en ✨ Subscribe for more Jira Service Management tutorials, ITSM insights, and best practices for building effective service operations. Don’t forget to like the video if you found it helpful, and comment with your questions or feedback! #jiraservicemanagement #ITSMFundamentals #atlassiantraining #servicedesk #customersupport #valiantys #atlassiantools #servicecollection #servicemanagement