Navigating Client Complaints: Prevention and Recovery Strategies for Vet Professionals | Webinar скачать в хорошем качестве

Navigating Client Complaints: Prevention and Recovery Strategies for Vet Professionals | Webinar

Dealing with formal complaints from clients is an unfortunate yet inevitable part of veterinary practice. Whether these complaints stem from misunderstandings, unmet expectations, or emotional distress, they can take a toll on both the individuals involved and the practice as a whole. Learning how to prevent such complaints, handle them professionally when they arise, and recover from the experience is essential for maintaining personal wellbeing and fostering a healthy workplace culture. This session will provide practical strategies for preventing complaints, managing challenging interactions, and supporting recovery in the aftermath. Learning Objectives: • Recognize that most formal complaints from clients stem from mishandled communication. • Understand key communication strategies to prevent client dissatisfaction and avoid complaints. • Apply tools for managing online and formal complaints with professionalism and empathy. • Identify methods for personal and team recovery following a formal complaint. About the Speaker Dr. Marie Holowaychuk is a board-certified small animal emergency and critical care specialist, wellbeing advocate, and certified coach. With more than 20 years of experience in veterinary practice across academic, private, and corporate settings, she is passionate about improving mental health and fostering resilience within veterinary teams. Marie is the founder of Reviving Vet Med, where she delivers workshops, online programs, and coaching focused on self-care, communication, and workplace wellbeing. She is also the author of A Compassionate Calling: What It Really Means to Be a Veterinarian, a forthcoming book that explores the emotional, ethical, and practical realities of veterinary life. Known for her compassionate and evidence-based approach, Marie blends clinical expertise with lived experience to inspire lasting change in the profession. Subscribe to our newsletter for more webinars: www.revivingvetmed.kartra.com/page/newsletter Follow Reviving Veterinary Medicine on LinkedIn, Instagram, and Facebook @RevivingVetMed Visit our website: www.revivingvetmed.com