Elie Khoury - From Touchpoints to Experiences: Democratizing Your Data скачать в хорошем качестве

Elie Khoury - From Touchpoints to Experiences: Democratizing Your Data

We tend to think of the customer experience as critical moments that occur across functions. Engagement with an email campaign from marketing or making a purchase on your website. Sending a support ticket to your success team or encountering an error in your product. But the experience in the eyes of your customer is role agnostic. They see your brand as a whole, rather than a set of interactions across departments. To compete on the customer experience battleground, eCommerce brands must unite their customer data, to see the world as their customers do and move from touch points to journeys. Hear how today’s most successful eCommerce brands are empowering their employees with unified data to create experiences that - wow! Check our blog as well for more webinars and conversion rate topics. https://blog.omniconvert.com/