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Our Guest: Ben Pippenger is the Co-Founder and Chief Strategy Officer of Zylo, a SaaS management platform that helps businesses gain full visibility into their software usage, optimize licensing, and streamline renewals. Episode Topics: -Overview of Zylo’s SaaS Management Index annual report, which covers $40 billion of SaaS spend -The AI adoption surge in software spend - 75 percent increase in spending. -The Rising of SaaS Costs - increased by 9.3 percent year over year. -The shift from traditional seat-based pricing to usage and value-based models. -Ben’s takes on the decline of multi-year SaaS contracts in recent data. -Ben’s insight to IT’s shrinking influence over SaaS. -Increasing SaaS waste - $21 million annually on unused software licenses. -Strategies to manage and reduce rising SaaS costs effectively. -What are some hidden costs of long-tail SaaS purchases? -Ben shares vendor negotiation tactics and cost-saving strategies to optimize software investments. Resources: https://zylo.com/reports/2025-saas-ma... https://zylo.com/ https://www.saasletter.com/p/zylo-saa... About Cloud Radio by Cloud Ratings: Made for "full stack" cloud + SaaS operators, Cloud Radio covers all aspects of the business of software. Our host - Matt Harney - is active on Twitter @saasletter and writes "SaaSletter", an investing-oriented SaaS newsletter on Substack. https://cloudradio.cloudratings.com/ / saasletter https://www.saasletter.com/ About Cloud Ratings: Cloud Ratings is a customer outcomes-focused, data-driven software research analyst firm. We exist to allow organizations to make more confident, lower-risk software purchasing decisions. Our Cloud Ratings Category Reports combine user reviews with verified vendor data to impartially identify leading software products. Built upon investigative customer interviews, our True ROI Reports quantify and provide 3rd party validation of a software product’s business value. https://cloudratings.com/