Customer Success Stories – Leading the Frontline with Julia (EventConnect Customer Service Secrets) скачать в хорошем качестве

Customer Success Stories – Leading the Frontline with Julia (EventConnect Customer Service Secrets)

In the premiere episode of our EventConnect Customer Success Series, host Sarah connects with Julia, our Director of Customer Service, for an exclusive look into managing the high-volume, high-stakes customer frontline. Julia reveals the critical balance between cutting-edge AI-powered workflows (like our Tier Zero chatbot) and maintaining authentic, human-centered customer support. Learn the Key Performance Indicators (KPIs)—from First Reply Time to Full Resolution Time—that define success for a team handling up to 300 calls a day. Discover the core values and diverse backgrounds (Hospitality, Event Management, Food & Beverage) that shape a high-performing team. If you've ever wondered how major sports tourism and tournament operations maintain fast, reliable, high-touch support while scaling, this episode is a blueprint for success. Topics Covered: • The Inbound and Outbound Customer Service Structure • Balancing Human Touch versus AI/Chatbot Technology • Key Characteristics for Hiring Top-Tier Customer Support Talent (Focus on "Customer Service Gut" over Tech Skills) • Measuring Success: Critical Customer Service KPIs (Zendesk Data, Ticket Volume) • The Future of Customer Service and Responsible AI Implementation Are you an Event/Tournament Owner ready to scale your operations? 👉 Book a Demo to see EventConnect Software in Action: https://eventconnectsports.com/book-a... Are you a Hotel Partner looking for Group Booking efficiency? 🏨 Request a Demo for Hotel & Housing Solutions: https://eventconnectsports.com/roles/... Want to join a passionate, high-impact Customer Service Team? 🔥 Explore Open Roles at EventConnect: https://eventconnectsports.com/careers/ 👉 Learn more about EventConnect’s technology: https://eventconnectsports.com/