The 7 Truths of Customer Service in your Supply Chain скачать в хорошем качестве

The 7 Truths of Customer Service in your Supply Chain

Good Customer Service is an essential component of any Business. And in Supply Chain Management, we really need to understand it well, as it has huge implications on our Supply Chain costs. But many businesses still make common customer service mistakes. So in this video, I share my "7 Truths" of Customer Service. ✔️ Need Some Help?✔️ Just connect with me or follow me on LinkedIn and send me a message there:   / robobyrne   or here: https://logisticsbureau.org/Nn3kUHyKmkE TIMESTAMPS (in case you want to skip) 👇 0:00 Intro 0:25 Most Companies Fail to Understand the Service Needs of the Customers 0:58 Most Companies Don’t Segment the Customer Needs 1:30 Some Customers are Happy with What You Might Perceive as Poor Service 2:18 Most Companies Don’t Have Sufficient SC Cost and Performance Visibility 3:07 Customers often won't Tell You When They’re Not Happy 4:40 All Companies Have Non-Profitable Customers/Orders 5:48 All Companies Have Non-Profitable Products and Services 6:31 Summary 6:46 Outro 🟨 Don't forget 🟨 to SUBSCRIBE. New Supply Chain videos every Wednesday. AND 🙋 Do Please comment with your thoughts, suggestions and any questions #supplychainsecrets #supplychain #logistics ⚡ MORE Free Resources ⚡ My Supply Chain BLOG. https://www.logisticsbureau.com/blog/ 💥 Global CONSULTING Support - from Logistics Bureau 💥 https://www.logisticsbureau.com/ Logistics Bureau is my 'day job'..... ⚡ Online supply Chain Learning Program (very cheap) ⚡ Online Educational Program: https://www.supplychainsecrets.com/ ⚡ LET's CONNECT ⚡ LinkedIn (me):   / robobyrne   and (my business)   / logistics-bureau   Facebook:   / logisticsbureau   Twitter:   / logisticsbureau   Insta:   / supplychainsecrets   #customerservice #serviceperformance