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Website: https://www.patagonia-bv.com/ LinkedIn: / patagonia-bv Instagram: / patagonia.operations 00:00 Introduction 00:48 20 minute introduction 26:36 Questions 27:17 Mitchell, Optima Forma: How can you make decisions when your leaders are not bottom-up? 35:42 Boudewijn, Patagonia: The bubble of the management. 40:51 Ralf, M&G: What is the first step to implement LSW? 40:51 49:22 Dennis, Fiber-Line: How to stay motivated and get the top-management involved in Lean? 58:01 Erik, ICL Amsterdam: How to get the management on the GEMBA? 01:02:19 Mitchell, Optima Forma: Management on the GEMBA. 01:04:01 Gergana, DIVAS: If leaders are overwhelmed by filling in the sheets, what is another thing you can use? 01:07:46 Gergana DIVAS: How do you approach that kind of leader? 01:10:01 DJ, Makoto Flow: How to create value? 01:13:11 Wrap-Up In this video we describe and explain the role of leaders and their work as operational leaders: team leaders or teamleads. These leaders are on the Gemba to observe the processes in order to maintain standards and improve processes. Obviously, the Gemba Walk is essential as are techniques like the Day start, 5S and continuous improvement. DJ Duarte from Makoto Flow explains in detail the work, the schedules and the attitude of the teamleaders. Next, Jeroen Verberk explains the behaviour and communication in practical situations, like the day start. The presentations are followed by questions and answers. The participants ask their questions and answers are given, supported with examples. A truely interactive meeting with unplugged conversations.