How To WIN 9 out of 10 Chargeback Disputes On Your Shopify - WITH EASE? Everything You Need To Know скачать в хорошем качестве

How To WIN 9 out of 10 Chargeback Disputes On Your Shopify - WITH EASE? Everything You Need To Know

Customer disputes are a reality of accepting payments. But that doesn’t make them any less frustrating. Chargebacks are the result of a customer questioning or disputing a transaction with their issuing bank. But what to do when you got a chargeback request on your Shopify store? We will show you! 👊👊 Learn how to double or triple your revenue in 6 months with Merchant Mastery - https://tinyurl.com/2swrzfee 📷 Camera Andrew Uses: https://tinyurl.com/57b46rd5 💡 Video Lighting Andrew Uses: https://tinyurl.com/y3zse8kh 🎙 Microphone Andrew Uses: https://tinyurl.com/fr5cvd32 Gear Andrew Uses: https://tinyurl.com/5hp2wv9f The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason code. There are 151 chargeback reason codes across the four major card networks. The good news for those using Shopify Payments, the hundreds of reason codes and buckets them into eight distinct categories. For those not using Shopify Payments, you’ll see the same categories of reason codes instead represented in their original reason code format. By understanding the reason code associated with the chargeback, you’re able to submit a response that includes the appropriate compelling evidence. In this post, we’ll review the categories of reason codes merchants will see most often, the specific reason codes associated with the category, and what compelling evidence to include to submit a response. Fraudulent chargebacks For most merchants, fraudulent chargebacks represent the bulk of customer disputes they see. Chargeback reason codes used to categorize fraudulent chargebacks include American Express reason code 193, Visa reason code 83, MasterCard reason code 4863, and Discover reason code 6040. However, just because a chargeback is coded with fraud or no authorization reason code does not mean true fraud has actually taken place. By verifying the customer IP address and investigating AVS or CVV failures,, you can effectively protect yourself from the bulk of this fraud. Then why do fraudulent chargebacks still happen? Because the disputed transaction wasn’t actually fraudulent. In fact, true fraud accounts for just 29% of total fraud losses for eCommerce. The remaining 71% of losses come from chargeback fraud and friendly fraud. Fortunately, by submitting a response to chargebacks coded as fraud, you can win the chargeback and regain the transaction value. What to include in the response How you respond to fraudulent chargebacks hinges on the nature of your business and the circumstances of the transaction at hand. If you obtained authorization from the cardholder and used AVS and CVV, then you should supply at least the following in your response: Copy of the transaction invoice or signed order form Proof of delivery If the cardholder collected merchandise from your physical storefront/location, include: Cardholder signature on the pick-up form Copy of identification presented by the cardholder Details of identification presented by the cardholder If the merchandise was delivered to the cardholder’s address, include: Evidence of delivery date at time Proof that the item was delivered to the same address for which an AVS match of “Y” (match address and 5 digit ZIP) or “M” (non-U.S. match) If the merchandise was delivered to the cardholder’s business address, include: Evidence that the merchandise was delivered Proof that the cardholder was working at the address at the time of delivery Beyond the minimum required compelling evidence, you can (and should where applicable) also provide evidence in the form of photographs, emails, or otherwise that proves and/or displays: A connection/relationship between the order recipient and the cardholder; i.e. a member of the cardholder’s family authorized the transaction In this video we will show you: 00:00 Intro 01:23 What is Chargeback? 05:29 How to avoid Chargebacks on your Shopify store? 06:05 How do you win Chargebacks? Shopify is a commerce platform that allows anyone to set up an online store and sell their products. Merchants can also sell their products in person with Shopify POS. Shopify started over ten years ago when our founder Tobi wanted to sell snowboards with his company at that time called Snowdevil. He quickly realized it was incredibly challenging to sell snowboards online without an easy to use eCommerce platform. So he decided to create it himself, and Shopify was born. Shopify is now the leading commerce platform designed for businesses of all sizes. Whether you sell online, on social media, in-store, or out of the trunk of your car, Shopify has you covered. The first Shopify store was our own, and it’s been our mission to make commerce better for everyone ever since. How does Shopify work? Building websites for the future of retail through Shopify. #Shopify #Shopifyexperts