01 - Handling LPG Consumer Complaints скачать в хорошем качестве

01 - Handling LPG Consumer Complaints

This video provides a clear and practical overview of the LPG Consumer Complaint Handling Mechanism, focusing on timely resolution, safety, and customer satisfaction. It explains how common complaints—such as delayed delivery, non-home delivery, overcharging, advance payment without delivery, and safety-related issues—should be addressed as per prescribed timelines. Special emphasis is given to priority complaints, leakage emergencies, and the importance of confirmatory communication after resolution. The video also highlights the roles and responsibilities of distributors, delivery staff, and mechanics, along with compliance to MDG, PESO, and safety guidelines. This content is useful for LPG distributors, delivery personnel, field officers, and consumers, aiming to build trust, improve service quality, and ensure a safe, transparent, and consumer-centric LPG ecosystem.