ClientSuccess Webinar: The AI-Powered Customer Success Playbook: Real Strategies for 2026 скачать в хорошем качестве

ClientSuccess Webinar: The AI-Powered Customer Success Playbook: Real Strategies for 2026

AI is everywhere in Customer Success—but most teams still struggle to turn it into real, measurable impact. In this ClientSuccess webinar, Dave Blake (Founder & CEO, ClientSuccess) is joined by Karthick JL (Founder, Customer Success Compass) to break down how leading CS organizations are using AI to intervene earlier, reduce noise, and engineer better customer outcomes—without losing the human touch. The core idea: AI that explains the past is reporting. AI that changes decisions is impact. If your AI tools are generating alerts and dashboards but not changing when you act or what you do, this session will help you reset your approach. What you’ll learn in this session ✅ Where AI actually belongs in Customer Success (and where it disappoints) ✅ How to use AI as a timing advantage—not just a productivity layer ✅ Practical ways to reduce avoidable churn and improve adoption with earlier intervention ✅ How to start small: one outcome, clean-enough data, insights embedded in workflows ✅ Common pitfalls: signal overload, unclear scope, weak change management, vanity metrics ✅ Playbook ideas: predictive renewal signals, conversation summaries, proactive motions tied to signals Key mindset shift Customer Success is moving from explaining what happened to shaping what happens next—and AI creates leverage when it supports decision-making at the moments that matter. Want more Customer Success content? Explore more webinars, toolkits, and templates from ClientSuccess: clientsuccess.com/resources