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What is an SSA? A Software Support Agreement (SSA) protects your security system investment over the long term. Technology environments constantly change—operating systems update, browsers evolve, and integrations shift. An SSA ensures your Symmetry™ system remains supported, compatible, and secure as those changes occur. Without an SSA, even minor issues can lead to downtime, emergency service calls, and unplanned expenses. With an active SSA, your organization receives ongoing software updates, security patches, and access to new features—helping systems remain stable while reducing operational risk. An SSA helps organizations: Avoid unexpected repair and support costs Maintain system stability as technology evolves Receive software improvements without major upgrade projects Protect long-term security infrastructure investments Letting coverage lapse often costs more than maintaining it. A single unsupported issue can exceed the entire cost of renewal. An SSA isn’t just support—it’s protection for your system, your budget, and your long-term security strategy. Learn more at amag.com and portal.amag.com