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In humanitarian crises, people don’t act from logic - they act from survival. They may: • Skip lines • Ask for more than they were given • Claim they received nothing • Demand different items And if you’re not prepared, chaos takes over fast. In this lesson, Dr. Stavros Ignatiou shares real field experience from refugee distribution work in Greece and explains how to lead calmly when people are in survival mode. You will learn: • Why crisis behavior is not personal • How to enforce rules without losing compassion • What to say when people push back • How to stay calm when pressure rises • Why boundaries protect both people and the mission This is practical training for: • NGO volunteers • Humanitarian workers • Field coordinators • Church outreach leaders • Crisis response teams Crisis doesn’t reward perfection. It rewards clarity. Be kind. Be firm. Decide fast. #HumanitarianWork #NGOLeadership #CrisisManagement #VolunteerTraining #LeadershipUnderPressure #RefugeeSupport