Introduction to Motorcycle Sales скачать в хорошем качестве

Introduction to Motorcycle Sales

▌Summary Description Provide prompt, dependable, high quality, vehicle sales to customer by using current proactive feature benefit sale techniques. ▌Key Result Areas • Motorcycle Sales & Customer Service ▌Major Duties and Responsibilities Motorcycle Sales • Maintain a sales tracking average of a minimum of 110 units annually. • Log 5 prospects daily obtain a cell phone number and email address for every customer. • Assist in keeping motorcycles clean and dust free daily. • Contact a minimum of 25 people via telephone each day. • Obtain a Manager’s check on every customer turn over. • Log all customers in TLP as soon as possible, normally within first 5 minutes. • Follow the 9 steps process in TLP with an objective of getting each customer to the next step. Getting 1 test ride and kept appointment per day worked • Make sure all paperwork is filled out completely and accurately before getting a Manager. • Make 2 copies of customer’s driver’s license and secure required signatures before turning the customer over to the F& I • Have customer unload trade-in & obtain registration card before the appraisal begins. • Be present at the time of sale to ensure a proper delivery, cover owner’s manual ect. • Follow process for customer purchase ringing bell with available employees • Obtain owner’s manual, take off parts and 2 sets of keys on all trade-ins when possible. • Prior to delivery, gather tag, keys, owner’s manual and make sure the bike is clean and ready to go. • Mail a “Thank you” card to all customers who purchased a motorcycle. Customer Service • Provide “Raving Fan” service to all of the dealership’s customers. • Greet customers immediately, in a courteous and friendly manner. Cultivate prospects • Make all customers feel welcome regardless of race, sex, or creed. • Present a feature/benefit selling methodology for vehicle sales, trade-ins and purchases. • Ensure the delivery to customer is an “Event” which endears the customer the dealership. • Follow-up with all customers via mailing lists within specified time frames. • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right.” • Attend training sessions to keep current with sales techniques and sales department info. • Cultivate prospects (e.g. showroom customer follow-up, phone-in inquiries, past owners, etc.) ▌Other Duties • As assigned. ▌Supervisory Responsibilities • No Supervisory Responsibilities ▌Commitments • Treat all employees and customers fairly, courteously, and with dignity. • Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees, GM and owners. • Remain current with all Sales department training available by reviewing ProSell and P.A.C.E. tapes and attending seminars, workshops, and other related training programs assigned by the Sales Manager. • Be prompt and available for flexible scheduling. • Be honest and fair in all business dealings. • Demonstrate professionalism in providing customer service. • Complete all available training as required. • Continually learn more about the products and services you sell. Stay current on motorcycle trends and selling features. ▌Qualifications & Job Requirements • Must have ability to get along with broad customer base and high energy level • Valid Driver’s License & Motorcycle Endorsement required. • Knowledge and experience with sales of Harley-Davidson® motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them. • Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership. ▌Physical Demands • Must have the ability to stand and walk the sales floor for most of the day. • Must have the ability to move a 900 lbs. motorcycle. • Frequently required to bend, stop, crouch, reach, and lift 50lbs. of merchandise. • The noise level in the work environment is occasionally loud. ▌Working Conditions • Majority of work is conducted indoors; however, some outdoor work will be required. • The noise level in the work environment is occasionally loud. • Occasionally, exposed to exhaust fumes or other airborne particles. • Is potentially exposed chemicals or other toxic materials commonly found in a motor vehicle service department. If you are interested in any of the bikes in this video or want to view other bikes in our inventory come take a look at : http://www.blackjackharley.com/defaul... We have service appointments available. If you are needing work done on your bike this riding season our service department has you covered! http://www.blackjackharley.com/schedu... Thank you for your time and interest. Here is the link for our application http://www.blackjackharley.com/--appl...