John Tschohl - from guru of Customer Service on how to get more customers in our disruptive time скачать в хорошем качестве

John Tschohl - from guru of Customer Service on how to get more customers in our disruptive time

Today my guest is John Tschohl, the President and the Founder of Service Quality institute, which with its numerous training programmes has been for almost 40 years solely focused on helping organizations create a service culture. During the interview, John will be sharing his observation on how dramatically to improve customer service in spite of the very turbulent times business has to go through due to the corona virus. How to attract and keep customers? How to create a customer culture in organisation? What to do about some employees and customers abusing companies’ trust? What lessons one can draw from the disruption in business and economy to one’s advantage? John is the author of many books on Customer service some of them being bestsellers, and became classics in the subject - Achieving Excellence through Customer Service, Cashing in, Loyal for Life: How to take Unhappy Customers from Hell to Heaven in 60 seconds or less, Moving Up: A Step by Step Guide to Creating Your Success John has been featured on major television shows from Good Morning America, CNBC and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from every corner of the world. John’s technology and books are in 11 languages, represented in over 45 countries, and 90 percent of Service Quality Institute’s business is international. For the viewers of his interview with Dr. Gennady Polonsky please see some free resources including books and videos in English and Russian: https://customer-service.com/shop/books/ Moving Up and Cashing In - have free downloads in English and Russian Moving Up English https://customer-service.com/product/... Russian https://customer-service.com/product/... Cashing In English https://customer-service.com/product/... Russian https://customer-service.com/product/... John’s YouTube video Look for John Tschohl    / servicequality1