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DVLA undercover: Inside the call centre as millions face record backlogs | Times Investigation

Hundreds of civil servants at the DVLA have done no work on full pay for significant periods of the pandemic as managers boast of watching Netflix at the public’s expense, a Times investigation can reveal. Most of the government agency’s 6,200 staff were sent home during the first lockdown but 3,400 of them were put on paid special leave without having to work at all, figures show. There were still almost 2,000 staff on paid special leave months later, with no expectation that they would do any work even from home. In nine of the past 24 months there have been more than 500 staff officially not working, either on paid special leave or on strike. An undercover Times reporter worked at the Driver and Vehicle Licensing Agency (DVLA) in February 2022 as millions of drivers faced record backlogs in licence applications and renewals. Read more on this story: https://www.thetimes.co.uk/article/3b... Read the best of our journalism: https://www.thetimes.co.uk/ Subscribe to The Times and The Sunday Times YouTube channel: https://www.youtube.com/subscription_... Find us on Facebook:   / timesandsundaytimes   Follow The Times on Twitter:   / thetimes   Follow The Sunday Times on Twitter:   / thesundaytimes   Find best pictures and news videos from The Times on Instagram:   / thetimes