Patient Journey 101: A Step Towards Improved Patient Experience || Webinar || скачать в хорошем качестве

Patient Journey 101: A Step Towards Improved Patient Experience || Webinar ||

The patient journey is very different for each person and is complex. However, if you can understand the patient's journey and what are the various touchpoints in it, you can use it to make tremendous improvements in your patients' experiences. This webinar discusses how to create a patient journey map that you can use to improve your organization’s bottom line. Key takeaways from this patient journey webinar 1. Benefits of patient journey mapping 2. How to create a patient journey map 3. Strategy for superior healthcare experience 4. How to improve patient conversion and retention Visit us at: https://bit.ly/LeadSquaredWebinars -------- Timestamps --------- 00:00 - Introduction. 03:28 - Technological changes in the healthcare industry. 05:08 - Stages of a patient journey map. 07:56 - Why technology is important in healthcare. 09:34 - How technology can automate patient journeys. 15:04 - Components of a patient journey. 17:06 - The gap created in not following up. 23:36 - Importance of stakeholders in a patient journey map. 30:34 - How patient journey mapping helps your bottom-line. 36:22 - Steps to improve patient journey mapping. 45:55 - Final remarks. 49:30 - Audience Questions 50:47 - How does one mitigate roadblocks in a patient journey? 53:18 - Conclusion