Professional Services and Collaboration at Genpact (CxOTalk) скачать в хорошем качестве

Professional Services and Collaboration at Genpact (CxOTalk)

The bigger your company, the more important it is that every team member is on the same page. When you're as big as Genpact, with 90,000 employees and twice as many partners, then collaboration is a top priority. Sanjay Srivastava is well aware of the challenges. As Genpact's Chief Digital Officer, he is front and center at the effort to make sure the disparate teams and employees within the company are working successfully in a collaborative organizational culture, as well as offering a satisfying customer experience. Read the complete transcript: https://www.cxotalk.com/video/profess... For Sanjay, there are three main factors that need a strong collaboration platform within a company. It starts with the idea of the business as a connected ecosystem that drives a collective intelligence. Then there's the concept of continuous learning and innovation that requires a collaborative framework to be successful. Finally, there's the convergence of domains, the ability to pull people together from different disciplines, with different experiences, and across geographies and time zones in innovative ways. Specifically, it means having a kind of distributed collaboration: self-aggregating teams that come together to solve a specific problem, disband, then re-aggregate in a new formation to solve a different problem. Collaboration plays a large part in working with customers outside the company, especially if your company offers business consulting services. That means having the kind of operational intelligence not just to be able to understand what outcome the customer wants, but to offer them a stellar customer experience in the form of seamless information sharing. The concept of collaboration isn’t limited just to other people. The future of business collaboration is going to involve being able to utilize artificial intelligence (AI). According to Sanjay, AI is actually a paradigm shift in how we do business. With deep learning, computer networks can now learn unsupervised, even if the data is unstructured or unlabeled. But AI in the current enterprise space doesn’t yet have a 100% prediction accuracy. You still need human expertise in data science and algorithms to develop and apply AI to produce results and predictions that are comprehensible and actionable by your customer. Watch the video to see what Sanjay considers the key factors in creating a collaborative environment for your company. That includes creating a work culture open to change and different ways of thinking about how to do business and finding people who have a different way of approaching a problem, as well as those who can act as effective translators across the different teams. In this video, you will learn: Why is Collaboration Important to Genpact? Is Collaboration Strategic to Genpact? Historical Development of Genpact Culture Change and Collaboration Collaboration Challenges in Professional Services What are Metrics or KPIs to Measure Collaboration Success? Collaboration and Innovation Customer Experience in Professional Services Artificial Intelligence in Professional Services and Collaboration at Genpact What is Genpact Doing with Envision Virgin Racing and Formula E? How Do Data Scientists Work With Business Experts at Genpact? Advice to Business Leaders on Improving Collaboration?