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In this tutorial, Zach discusses the most important function of FreshService - custom objects. He walks you through building a robust application process that is scalable for the long-term. Whether you have multiple apps or have consolidated them into one form, this process can work for you. Zach also challenges you to start small and gradually build up to a fully automated provisioning process. Learn how to control costs, manage access, and streamline approval processes. Pause the video and follow along with the ideas for your organization. You've got this! ____ Feel free to skip some parts! 00:00:00 - Introduction to the importance of custom objects in FreshService 00:00:11 - Building a robust and scalable application process 00:02:05 - Explanation of custom objects as databases for workflow data 00:02:28 - Example of managing applications using custom objects 00:05:12 - Final workflow demonstration using custom objects 00:09:18 - Recommendation to add category and subcategory columns to custom objects 00:09:50 - Scalability and starting small with custom object implementation ____ Find us at Website: www.stitchflow.io LinkedIn: / stitchflowhq Twitter: / stitchflowhq