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What is Patient Centred Care - and what does it mean to staff at Murrumbidgee Local Health District? How do you connect with your patients to provide better care? What's important to patients and their families? Leaders of a health service organisation implement systems to support partnering with patients, carers and other consumers to improve the safety and quality of care. Patients, carers, consumers, clinicians and other members of the workforce use the systems for partnering with consumers. There is growing evidence about the importance of partnerships between health service organisations, health professionals, patients, families, carers and consumers. Patient-centred care is recognised as an element of high quality healthcare in its own right, and there is strong evidence that it can lead to improvements in health care quality and outcomes by increasing safety, cost effectiveness and patient, family and staff satisfaction. Studies have demonstrated significant benefits from such partnerships in clinical quality and outcomes, the experience of care, and the business and operations of delivering care.