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In this episode of All Things MSP, hosts Justin Esgar and Eric Anthony dive into the world of contracts and legal protections for Managed Service Providers (MSPs) with expert attorney Brad Gross from Bradley Gross Attorney at Law. Brad brings over two decades of experience representing service providers, offering invaluable insights on how MSPs can safeguard their businesses through effective contracts. The discussion covers common mistakes MSPs make with their contracts, the importance of addressing day-to-day realities in agreements, and strategies for managing customer expectations. Brad also shares practical tips on how to create service guides that enhance client understanding and facilitate upselling opportunities. Whether you’re an MSP owner or an employee, this episode is packed with actionable advice to help you navigate the complexities of legal agreements and protect your business from potential pitfalls. Thanks for Watching! All Things MSP is a community for managed IT service providers, IT service providers and independent computer repair people who want to grow their businesses and share best practices. From their managed services pricing, business plan or even support automation, we discuss it all. IT service business owners of all types can participate and share business ideas. We also invite IT service vendors who support the channel to participate as well so long as they follow the group rules. Here is a short list of some of the topics we discuss: IT Services Marketing IT Services Sales IT Services Pricing IT Services Contracts & Managed Services Agreements Managed Services Automation & Processes Managed Services Tools Managed IT Services For more MSP related content please go to our Facebook Page: / allthingsmsp And join our private Facebook Group: / allthingsmsp Karl Palachuk’s Book Managed Services in a Month: • Episode 21 - How To Lose Customers The opinions and statements by myself or All Things MSP are my own and do not reflect the opinions or positions of Egnyte #MSP #ManagedServices #ITServices #ITServiceProvider #computerrepair #nosmallcreator