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Before you can improve a process, you need to understand how it is actually working. In this session from the Improving Processes in Administration and Operations series, Becky Travis-Booker explains how to measure what really matters in a process. You will learn how to map a process simply, identify where time and effort are being lost, and understand which steps genuinely add value. This approach helps teams move beyond assumptions and start improving processes based on real insight. In this session you will learn: • How to create a simple process map • How to identify where time and effort are being lost • How to distinguish value-adding steps from unnecessary activity • How to understand process performance before making changes This session is particularly useful for people working in administration, operational roles, healthcare, education, and support services, where processes can evolve over time and become inefficient. If you want to improve how work flows within your team or organisation, this video will help you see your processes more clearly. Subscribe for more practical process improvement tools for administration and operations teams. #ProcessImprovement #ProcessMapping #LeanThinking #OperationalExcellence #ContinuousImprovement #AdminProcesses #OperationsManagement