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The Travelers Institute explored professional and financial lines insurance, which continues to grow in importance and significance to carriers and brokers throughout the U.S. and the world. Travelers’ Jeff Klenk, Aon’s Christine Williams and Marsh’s Michelle Sartain drilled down into industry trends and shared strategies to address pain points in lines of coverage including Directors and Officers, Employment Practices Liability and Cyber. They also examined external factors impacting the insurance industry as a whole, including increased cyber security concerns, social inflation, civil unrest, social justice, diversity & inclusion, and environment, social, and governance (ESG) issues. The Travelers Institute’s webinar series explores pressing topics at the intersection of insurance, business and public policy. Learn more: https://travl.rs/3mQ3wRR. Presented by the Travelers Institute, Insurance Association of Connecticut, Master's in Financial Technology (FinTech) Program at the University of Connecticut School of Business, Gamma Iota Sigma, and MetroHartford Alliance. View descriptive transcript: https://travl.rs/3HaEqUU 0:00 – Welcome. 4:16 – Multiple exposures in a rapidly changing world. 9:16 – The role of the broker is evolving. 12:02 – Industry changes over the next five years. 20:38 – Filling the cyber insurance talent gap is a concern. 31:47 – EPL in a post-COVID world. 34:33 – Directors & Officers (D&O) Insurance in a riskier environment. 42:11 – Environmental, social and governance (ESG) issues and boards of directors.