Скачать с ютуб Key Lessons from the World of Hostage/Crisis Negotiation | Nicky Perfect | TEDxCranfield University в хорошем качестве

Key Lessons from the World of Hostage/Crisis Negotiation | Nicky Perfect | TEDxCranfield University

Discover invaluable insights from the frontlines with an internationally trained hostage and crisis negotiator. This talk delves into the art and science of negotiation, sharing real-world experiences. Gain a deeper understanding of the psychological principles, communication techniques, and decision-making processes that are essential in navigating crises and achieving successful outcomes. Whether in law enforcement, business, or personal conflicts, these lessons offer critical skills for managing difficult conversations and fostering effective resolutions. Nicky served 31 years as a Metropolitan police officer, with the last 10 as an international hostage and crisis negotiator for New Scotland Yard. She was the first female Director of UK Training for the National Hostage and Crisis Negotiation Course. After retiring, she converted a garage into a community hub and now runs a consultancy specializing in communication and negotiation. Awarded the British Empire Medal in 2022 for pandemic community service, she attended the King's Coronation in 2023. Nicky authored the bestseller "Crisis – true stories from my life as a hostage negotiator." She lives with her partner, stepdaughter, and numerous animals. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx