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Saying sorry is something most of us are terrible at – we favour emojis over emotions. In this touching short talk, criminal defence lawyer Jahan Kalantar offers advice on how to apologise effectively. Jahan Kalantar describes himself as a "little guy lawyer" who attributes his human rights leanings to his proud Persian heritage, a dislike of bullies and the belief that one person can make a difference. A Sydney-based solicitor, university lecturer and entrepreneur, Jahan left his successful career in finance to pursue law. He is a partner at Executive Legal, where he heads up the serious crime and mental health practice. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx