8: Running CX? Here's the Tech Stack You Need... Or You Could Just Wing It! скачать в хорошем качестве

8: Running CX? Here's the Tech Stack You Need... Or You Could Just Wing It!

Are you looking to optimize your customer experience? Then don't miss out on this must-watch video! Learn all about the best tech stacks for CX and how they can help you provide a world-class customer experience. We'll break down the basics of CX tech and why it's important for any business looking to take their customer service to the next level. Don't miss out on this informative video on tech stacks for CX – watch now! 📅 Book an exploratory call: www.cxcollective.com/explore 💡Suggest a topic: inthezone@cxcollective.com 🗣️Be a guest: interviews@cxcollective.com #cx #customerexperience #leadership #management #contactcentersolutions #contactcenter #cxcollective #customerservice #customerservicetips #bestpractices Timestamps 00:00 Intro 02:55 Technologies CX leaders should be investing in right now 08:28 How to use tech stacks to automate processes 12:20 What kind of support should companies look for when selecting a tech stack and how do you vet it? 17:00 The importance of help centers 22:30 How to decide which technology to use for your CX needs 26:33 Hidden costs 31:15 Advantages of using the right tech stack 33:50 Best tech stacks for email 36:30 Best tech stacks for phones 38:40 Best tech stacks for chat 40:36 Best tech stacks for social media 42:00 Best tech stacks for workforce management 44:54 Best tech stacks for quality assurance