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Cannot Detect MFCJ5340DW

Learn how to clear the “Cannot Detect” error on your Brother MFC-J5340DW, MFC-J6540DW or MFCJ6940DW inkjet all-in-one printer. Models covered: Brother MFCJ5340DW Brother MFCJ6540DW Brother MFCJ6940DW For the “Cannot Detect Ink Volume” error click here: https://help.brother-usa.com/app/answ... For more videos, tutorials, and FAQs visit our support site at: http://www.brother-usa.com/support Quick Links / Table of Contents: Models covered 00:09 Determine problem color 00:41 Verify ink 00:51 Verify ID chip 01:09 Cycle the power 01:21 Reinstall cartridge 01:36 Transcript: Welcome. Today we are going to look at clearing the “Cannot Detect” error on your Brother MFC-J5340DW This video will cover multiple models. Even though your machine may not match the model referred to on the screen the overall process will be the same. (Covers MFC-J6540DW and MFC-J6940DW unable to receive too.) Genuine Brother ink cartridges contain a chip that communicates the color, ink volume and model of the cartridge to your printer. The “Cannot Detect” error appears when the machine cannot detect that the correct cartridge has been installed. Please note “Cannot Detect Ink Volume” is a separate error and is not covered in this tutorial. If your machine displays the “Cannot Detect Ink Volume” error, follow the link in the description for the appropriate troubleshooting procedure. To begin, examine your machine’s display to determine which one or more cartridges are causing the error and open the ink cartridge cover. Then release the corresponding ink cartridges by pressing the lock-release levers. Remove the cartridges and verify that they display a genuine Brother logo on each label. Be advised that using non-Brother ink and cartridges can affect print quality as well as the performance and reliability of your Brother machine. Next verify that a green identification chip is mounted to the top of the ink cartridge. If the cartridge you are using displays the wrong model number or is missing the green chip you will need to replace it with a genuine Brother cartridge of the correct part number. With the cartridges still removed, close the ink cartridge cover and unplug the power cord from the wall for 15 seconds and then plug the cord back in. Once the machine restarts, the No Ink Cartridge error will be displayed. Open the ink cartridge cover and install the missing cartridge slowly and firmly until it locks into place. If more than one cartridge has been removed, install them in the order listed on the display. Close the ink cartridge cover. If the error message clears then your troubleshooting is complete. For more Tutorials, FAQ's and Videos, visit us at www.brother-usa.com Thank you for choosing Brother Customers also searched: Brother MFC J5340DW cannot detect Brother MFC J6540DW cannot detect Brother MFC J6940DW cannot detect An official Brother printer support resource