How Mid-Market GCCs Can Compete Globally | Abhilash Raghavan | Dexian India скачать в хорошем качестве

How Mid-Market GCCs Can Compete Globally | Abhilash Raghavan | Dexian India

Global Capability Centers are no longer built for cost savings alone they’re built to create real capability, drive transformation, and shape global business strategy. In this episode of Dexian Talks – The GCC Leader Series, we sit down with Abhilash Raghavan, Chief Business Officer at NLB Services, who brings over 25 years of experience and has helped establish 30+ GCCs for iconic global brands including PepsiCo, Delta Airlines, AB InBev, Target, LSEG, and more. Abhilash shares candid insights on - Why cost arbitrage is now an expectation—not a strategy, and how mid-market companies can successfully build GCCs in India. Why size doesn’t matter, but engagement models do & what separates a GCC leader from a site manager to "GCCpreneur” mindset. Timestamps - 00:00 – Introduction to Dexian Talks | GCC Leader Series 01:08 – Meet Abhilash Raghavan 03:36 – Why GCCs Matter More Than Ever 05:05 – Is Cost Arbitrage Still Relevant? 06:23 – Capability Over Cost - The New GCC Mindset 07:39 – Does GCC Size Really Matter? 08:05 – BOT, EOR & Alternative GCC Models Explained 10:05 – Who Should Lead a Mid-Market GCC? 12:15 – What Makes a Great GCC Leader Today? 13:18 – Influencing Without Authority 14:26 – Do GCCs Still Need Expats? 15:37 – India as a Global Leadership Hub 16:24 – The Rise of the “GCCpreneur” 17:16 – Building from Scratch 19:09 – Why He Chose to Stay in the GCC Space 20:15 – How IT Services Firms View GCC Growth 22:03 – Build vs Partner: The Future Engagement Model 24:39 – What Defines GCC Success? 25:35 – Sponsorship, Talent & Change Management 28:31 – ROI vs Capability Creation 29:11 – Leadership Changes & Sustaining GCC Strategy For global CEOs, CFOs, GCC leaders, HR heads, and anyone exploring India as a capability hub, this conversation offers a practical, no-fluff playbook on what actually works. Subscribe to Dexian India for more conversations with leaders shaping the future of global enterprises. ---------------------------------------------------------------------------------------------------------------------------------------------------- Welcome to Dexian India | Driving Innovation & Transformation! At Dexian, we empower businesses worldwide with next-generation IT solutions, Agri-Tech innovations, talent consulting, and Global Capability Center (GCC) services. Our expertise spans IT consulting, solution sales, and GCC development, helping organizations achieve digital excellence and operational efficiency. Stay tuned for industry insights, expert discussions, and exclusive behind-the-scenes moments from Dexian. 📌 Connect with Us: 🌐 Website: india.dexian.com 🔗 LinkedIn: Dexian India 📸 Instagram: @dexianindia 🔔 Subscribe & Hit the Bell Icon for the latest updates! #DexianIndia #TechInnovation #AgriTech #GCC #digitaltransformation