Unleashing Organizational Potential: Journey to True Enterprise Service Management (ESM) скачать в хорошем качестве

Unleashing Organizational Potential: Journey to True Enterprise Service Management (ESM)

While the industry has long promoted the expansion of ITSM beyond IT, many organizations still struggle to find the right mix of people, process, and technology to fully execute this paradigm shift. The key to unlocking the full digital potential of your organization lies in successfully embracing the transformative power of Enterprise Service Management (ESM). We’re excited to share our live webinar, where our panel, led by Beyond20 and ServiceNow experts, explored the keys to successfully adopting ESM across your entire enterprise. They discussed how to: Understand the Evolution: Discover the fundamental differences between ITSM and ESM and how this paradigm shift can revolutionize your business. Break Down Silos: Explore strategies to eliminate departmental silos, fostering a culture of cross-functional collaboration, and achieving greater organizational agility. Elevate the Customer Experience: Uncover the secrets to providing a superior and consistent customer experience through enterprise-wide service standardization.