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Connect with Nadine Lavigne →LinkedIn: / nadinelavigne →Website: Linked in her LinkedIn profile What this episode is about →Why most leaders think people are “fine,” while teams feel overloaded and unclear →How curiosity and deep listening create real breakthroughs in coaching and leadership →What companies miss after rapid growth or acquisitions, and why retention needs a plan Who this helps →Leaders and HR partners in fast growing companies who need clarity, goals, and accountability →Coaches and consultants who want better questions, better listening, and better outcomes Key takeaways →Most people listen to respond, not to understand. →If leaders do the human stuff well, it spreads through the organization. →Clarity is a retention tool, not a nice to have. →Goal setting and accountability systems solve more than people think. →Workshops can start change, but 1 session rarely finishes it. →Curiosity is a muscle, and it gets stronger with reps. →Ask how someone wants you to show up before you jump into advice. →Gratitude shifts leadership from command and control to human and steady. →Self advocacy matters, especially when you actually have the credibility. →Genuine connection beats cold outreach, especially in a trust heavy market. Quotables →“People don’t listen to listen, they listen to respond.” →“Do you want me to help you, hear you, or handle it?” →“It’s a process.” Practical tools and frameworks →Triple H opener: “Do you want me to help, hear, or handle?” →Curiosity reps: keep 3 to 5 go to questions you can ask in any conversation. →Deep listening prompt: “What are they saying beneath the surface?” →Clarity reset: “What are the top 3 priorities this quarter, and what gets deprioritized?” →Accountability structure: goals, owners, check ins, and follow through. Books mentioned →The Trumpet of the Swan by E.B. White →Nadine’s favorite children’s book about a mother and son, title not recalled in the episode Hosted by Jordan Ring →I’m Jordan, ghostwriter, book coach, and developmental editor. →Let’s turn your coaching insights into a book that builds trust and grows your business. →Connect with me at jmring.com