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What happens when a patient’s greatest fear isn’t their diagnosis, but who’s feeding the dogs back home? Why do some mothers leave their babies in hospital, and what are we missing when we judge before we ask? How can presence and curiosity—not just clinical expertise—transform trust and healing at the bedside? In this episode, we explore the hidden anxieties patients carry when they’re far from home, and how easily these can be overlooked by even the most well-intentioned clinicians. We unpack the harm that comes from cultural misunderstandings, especially for Indigenous families, and challenge the “unspoken rules” that shape our clinical decisions. Through honest stories and practical strategies, we invite you to reflect on your own biases, ask better questions, and build trust in moments that matter most. Whether you’re a mid-career nurse, manager, or senior leader, this conversation will nudge you to see your patients—and yourself—with fresh eyes. Everyone who enters health care wants to do the best they can - for their patients, their colleagues, and themselves. But wanting to do your best is only the beginning. True excellence isn’t a fixed point; it’s a process of personal and professional growth, reflection, and transformation. At Better Every Shift, we dive into real stories that reveal how our “best” is something that evolves as we learn, stretch, and allow ourselves to mature. Together we explore the messy, inspiring, and sometimes uncomfortable moments that shape us into more effective clinicians and leaders. Access the Tea Room Notes here: https://www.bettereveryshift.com.au/c... Tell us below about the "unspoken rules" that guide your clinical work. Are there habits or assumptions that might prevent you from seeing the full picture of a patient's experience? How could you challenge or re-examine these biases as a team?