Problem Management in ITIL 4 Create Deliver Support Course by 1 World Training скачать в хорошем качестве

Problem Management in ITIL 4 Create Deliver Support Course by 1 World Training

To get full version of this course, ITIL 4 Create Deliver and Support Course or book your discounted exams, please visit: https://www.1worldtraining.com/ITIL4-... Training Direct is now named as 1WorldTraining.com Course Overview: This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4. The ITIL 4 CDS Specialist certification follows an exam. Get certified at your own pace Online exam voucher included 90 or 150 days online access Fully accredited Study guides, quizzes, sample exam and more…. Tutor support upon request 24/7 helpdesk Lessons in this course: This 3-day course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services. The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model: Service design price and orchestration Software development and management Deployment management Release management Service validation and testing Change enablement Ensuring stakeholder satisfaction Service Desk Incident management – detection and resolution Problem management Knowledge management Service level management Monitoring and event management LEARNING OUTCOMES Understand how to plan and build a service value stream to create, deliver, and support services: Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS Understand the value of positive communications Understand the planning and management of resources in the SVS Understand the value and use of IT across the SVS Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams: Learn how to design, develop, and transition a value stream using ITIL practices Learn how to better provide user support using ITIL practices Learn how to create, deliver, and support services: Discover how to prioritize, structure, and coordinate work and activities Understand buy versus build considerations, sourcing options, and service integration management (SIAM) WHO SHOULD ATTEND? This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery. Roles include: Service Desk Directors/Managers; IT Infrastructure & Support Directors/Managers; Problem, Change, and Release Managers; DevOps Directors/Managers; Continual Improvement Program/Project Directors/Managers; Senior Service & Support Analysts; Process/Practice Owners; Service Level Management Directors/Managers. PREREQUISITES ITIL 4 Foundation certification course