Most “support chatbots” fail for one reason: скачать в хорошем качестве

Most “support chatbots” fail for one reason:

they try to be everything at once. In this workshop, you’ll build a multi-agent customer support system using AI Agent Builder + ChatGPT — where the system detects customer intent and routes the request to a dedicated specialist agent (not one generic bot). What you’ll build Returns Agent — policy-aware checks, eligibility validation, step-by-step return guidance Plan Change Agent — plan options, constraints, confirmations, and next steps Cancellation Agent — compliant language, final confirmation, retention-safe responses, and escalation paths Guardrails + Rules (Reliability and Safety) We’ll add strict controls so the agents behave consistently and avoid risky or incorrect outputs: Policy boundaries (what the agent can/can’t promise) Refusal + escalation rules (when to hand off to a human) Data handling rules (PII-safe responses and careful wording)