Level up your digital CX strategy скачать в хорошем качестве

Level up your digital CX strategy

Designing great experiences is never a one and done. And with customer expectation in constant flux, what is great today might not be great tomorrow. Join Contentsquare Head of Corporate Development Pierre Casanova for a deep dive into CX trends, the emotional side of analytics and how to stay resilient in the face of change. –Featuring: Pierre Casanova, Head of Corporate Development, Contentsquare 00:00:00 Introduction to Contentsquare and Digital Customer Experience 00:02:16 The Birth of Contentsquare and Digital Transformation 00:04:41 Future of Personalized Consumer Experiences 00:06:08 The Importance of Accessible Experience Design 00:08:13 Challenges in Digital Marketing Experiences 00:10:09 Understanding User Engagement Beyond Clicks 00:12:20 Using Contentsquare for Analyzing KPIs and Revenue Zones 00:14:10 Integrating Optimizely for AB Testing 00:16:08 AI-Powered Decision Making in Contentsquare 00:18:01 Importance of Site Quality