Designing for Clarity | Intercom on Product скачать в хорошем качестве

Designing for Clarity | Intercom on Product

As Intercom’s product scaled, we struggled to keep the navigation clear and user-friendly. So how do you redesign information architecture without disrupting users? Senior Product Designer Pranava Tandra breaks down the process, from balancing simplicity with depth to making AI features more discoverable. She chats with Senior Director of Product Management Michelle Fitzpatrick about the challenges, trade-offs, and lessons learned in structuring a fast-evolving product for clarity and ease of use. 🗂️ Chapters 00:00 The Need for Redesign 03:07 Rebuilding the Train Station 05:45 Clarity as a Guiding Principle 08:43 User Insights and Intent 09:52 Balancing Simplicity and Depth 11:03 Centralizing AI and Automation 14:59 Challenges and Trade-offs 21:17 Advice for Designers Pranava's blog post: https://www.intercom.com/blog/designi... 😁 Follow the people:   / pranavatandra     / michellefitzpatrick   Follow our podcast: 🍏 Apple Podcasts https://podcasts.apple.com/us/podcast... 🎧 Spotify https://open.spotify.com/show/6d9s4PB... 🎥    • Intercom on Product: Building Software in ...   💻 RSS Feed https://rss.art19.com/intercom-on-pro... Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://intercomonproduct.substack.com/ Say hi on 👋 LinkedIn:   / intercom   X: https://x.com/intercom Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin www.intercom.com