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Building Healthcare Models that Work for Patients

Do patients realize the difference between traditional care models and the support and services they receive as part of a value-based approach to care? Dr. George Hart and Jennifer Huneycutt, executive director at Metrolina Nephrology Associates, explore what it takes to create healthcare models that genuinely serve patient needs—not just check boxes. This candid conversation reveals the often-overlooked complexities of balancing value-based care and fee-for-service, and why educating and empowering patients is essential for better outcomes. This episode of Kidney Health Connections also covers the value of comprehensive training programs to equip advanced practice providers (APPs) with the latest clinical knowledge and tools to deliver high-quality care. Jennifer shares lessons learned from Metrolina’s structured approach to APP onboarding and training and how the practice sets patient expectations on the role APPs will play in their care.