Understand SLA in GLPI скачать в хорошем качестве

Understand SLA in GLPI

🎯 Understand How SLA Works with Business Hours in GLPI! You set up an SLA to resolve tickets in 4 hours—but what happens when a request comes in after business hours or on a public holiday? 🤔 Without properly defined business hours, your SLA calculations might be unfair, leading to unnecessary escalations or penalties. ✅ Set business hours and holidays for each location -    • Calendars Are One of The Most Important Fe...   ✅ Ensure SLA tracking aligns with real working hours ✅ Avoid penalizing teams for time they didn’t actually have ✅ Improve scheduling by syncing with real-world operations 📌 What You’ll Learn: • How to understand, create, and configure SLAs in GLPI • The importance of intervention time, maximum time to own, and maximum time to resolve • How to ensure fair SLA tracking with business hours settings 💡 With GLPI Calendars, your SLAs make sense—no more unrealistic deadlines! 📺 Watch now to ensure your service management runs smoothly!